The HP saga of woes continues ....... After insisting that an international warranty means it is one, the service centre amid chants of "best effort basis", "we dont support out-of-country purchase you know" , etc... replaced the faulty motherboard with another faulty one and when this was pointed out to be a display (bios?) problem, they insisted in giving the typical brush-off :- "It is a linux problem" ... hmpf !! According to the HP-enginners, "Linux" was the cause of all my hardware issues. Yeah, right! What that actually means is, "We know zilch about Linux AND dont want to solve the real hardware problem (read replace faulty parts within the warranty) so here is the modus operandi we employ:

1] Delay till the warranty period is close to the end period.

2] If not, delay and grumpily replace the MotherBoard with another faulty one (i discovered that no quality checks were done before replacing it.)

3] Somewhere down the line it will go kaput and voila... there is your business opportunity to take half the cost of the laptop from your customer. This is the best way to be in perpetual business.

IMHO, mumbai's dabbawallah's know what Quality is all about and deliver it with almost zero margin errors.

Well, by now I'd been arguing till I was blue in the face and was inside the secret cave (Its a restricted area where no outsiders are allowed, and only select HP employees have special cards to go in) and was not leaving unless they took a good look at the motherboard problem. Finally the technical head came down and his face brightened up on seeing Linux and i showed him the display problem. He accepted that it may be an incompatible chipset and sent it for observation. It was surprising to note that HP service centres dont even have a testing mount for this model - I was told the standard excuse - your laptop was an out-of-India purchase. So what? Why cant HP provide them with basic infrastructure like testing mounts for each MoBo and chipset model. Before replacing parts no quality testing is done. The bubble-wrapping around the MoBo is removed and hardware is screwed onto the machine. No quality testing or quality checks to see if the replaced hardware could be faulty or not.... that sucks bigtime ! Meanwhile another engineer told me the centre manager fired him for accepting (telling me) that there is a hardware problem with the Motherboard.
The typical reply one keeps hearing is "will only support Windows". Heck i didnt ask you to support Linux but dont blame a hardware issue on Linux. Just because the HP customer service centre is outsourced (...for almost all hardware sellers actually) and you need to generate revenue (understandable) dont be _only_ concerned about making money at the expense of the customer.